Overview

At Engines & Gearbox Supplies, we aim to ensure customer satisfaction by supplying quality engines and gearboxes. This Refund Policy outlines the conditions under which refunds may be granted.

Eligibility for Refunds

Refunds may be considered under the following circumstances:

• The incorrect item was supplied due to an error on our side.
• The product delivered is proven to be defective upon arrival.
• The product was damaged in transit and reported within the required timeframe.
• A return has been approved following inspection and authorization by our team.

All refund requests must be submitted within 48 hours of delivery unless otherwise agreed in writing.

Non-Refundable Situations

Refunds will not be issued in the following cases:

• Products that have been installed, modified, or tampered with.
• Damage caused by incorrect installation or negligence.
• Buyer’s change of mind after dispatch or delivery.
• Incorrect product selection made by the customer.
• Items returned without prior authorization.
• Special-order or imported engines/gearboxes unless proven faulty.

Refund Process

To request a refund:

1. Contact our support team with your order number and reason for request.
2. Provide clear photos and/or videos showing the issue.
3. Await assessment and approval from our technical team.
4. If approved, the item may need to be returned for inspection before processing the refund.

Inspection Requirement

All returned items will be inspected by our technical team. Refunds will only be processed once the item has been verified to meet the refund criteria.

Refund Method & Timing

• Approved refunds will be processed via the original payment method.
• Processing times may vary depending on banking institutions, typically between 5–10 business days after approval.
• Delivery and handling fees are non-refundable unless the return is due to our error.

Important Notes

• Installation of any engine or gearbox voids eligibility for refund.
• Customers are encouraged to ensure compatibility before purchase.
• We strongly recommend professional installation to avoid operational issues not covered by refund terms.

Contact

For refund requests or assistance, please contact our support team with full order details. We are committed to resolving issues fairly and efficiently.