Delivery Policy

At Engines & Gearbox Supplies, we are committed to delivering quality products promptly and securely to our customers.

Order Processing

• Orders are processed once full payment has been received and confirmed.
• Processing times may vary depending on product availability and verification requirements.
• Customers will be notified if there are any delays affecting their order.

Delivery Timeframes

• Delivery times vary depending on the destination and the availability of the product.
• Estimated delivery times are provided as a guide only and are not guaranteed.
• Remote or outlying areas may require additional delivery time.

Delivery Charges

• Delivery costs are calculated based on the size, weight, and destination of the order.
• The applicable delivery fee will be communicated before the order is finalized.

Inspection Upon Delivery

Customers are encouraged to inspect all goods immediately upon delivery. If the packaging appears damaged or there are any visible issues, please note this with the courier and notify us as soon as possible.

Delivery Address

It is the customer’s responsibility to provide an accurate delivery address and contact information. We are not responsible for delays or additional costs arising from incorrect or incomplete delivery details.

Return Policy

Due to the nature of automotive parts, including engines and gearboxes, returns are subject to the conditions below.

Eligible Returns

Returns may be accepted if:

• The incorrect product was supplied by us.
• The product arrives damaged due to transport.
• The product has a verified manufacturing defect.

Customers must notify us within 48 hours of receiving the product to report any issue.

Non-Returnable Items

Returns will not be accepted for:

• Products that have been installed, modified, dismantled, or tampered with.
• Items damaged due to incorrect installation or misuse.
• Orders where the customer selected the wrong engine or gearbox specification.
• Special-order or custom-sourced products unless defective.

Return Procedure

To request a return:

1. Contact our customer support team with your order details.
2. Provide photographs and a description of the issue.
3. Wait for return authorization before sending the item back.

Unauthorized returns may not be accepted.

Refunds and Replacements

Once the returned product has been inspected and approved:

• A replacement product may be supplied where available; or
• A refund may be processed using the original payment method, subject to approval.

Shipping charges may not be refundable unless the return is due to our error.

Warranty Claims

Where applicable, engines and gearboxes may carry a limited warranty covering specified mechanical defects. Warranty coverage does not include damage resulting from improper installation, lack of maintenance, overheating, racing use, abuse, or external mechanical failure.

Customers are advised to have all products installed by qualified automotive professionals and to follow the manufacturer’s recommended installation procedures.

Contact Us

For any delivery or return enquiries, please contact our customer service team with your order number and relevant details, and we will assist you as quickly as possible.